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AI Sales POS

PAYMENT / REFUND / AUTO-RENEWAL POLICY

28 August 2026

Last updated: 23.04.2026

1. General provisions

This policy governs pricing, subscription, payment, automatic renewal, refund, cancellation and related payment terms across our platform.

2. Plans and module-based pricing

The Service may be offered with various plans, modules and add-ons. The following may be priced separately:

  • POS module

  • e-commerce module

  • number of branches

  • number of users

  • number of POS devices

  • additional storage space

  • SMS / e-mail limits

  • premium support

  • integration services

  • custom development and setup work

3. Payment principles

  • All subscription fees are charged in advance

  • Prices may apply on a monthly, annual or other billing cycle

  • Unless stated otherwise, taxes, bank charges and payment gateway (payment provider) commissions may be charged separately

  • The user is responsible for the accuracy of the payment details they provide

4. Auto-renewal

  • Unless cancelled, the subscription may renew automatically

  • Renewal may take place at the same or at an updated price

  • The user accepts the automatic renewal model

  • If the user does not cancel before the next billing cycle, the user agrees that payment will be charged for the next cycle

5. Cancellation procedure

  • The user may cancel the subscription via the account panel, by e-mail or by another method designated by the Company

  • A cancelled subscription usually remains active until the end of the current billing cycle

  • After cancellation, no further charge should be applied for the next cycle

  • Individual agreements may provide for different cancellation periods and notice requirements

6. Refund policy

  • Unless otherwise agreed in writing, amounts paid are non-refundable

  • No refund is given for a partially used billing cycle

  • No refund may be given for an activated account, completion of registration, migration, custom programming work, domains, SMS, third-party licences and services already used

  • Cases in which a refund is mandatory by law are an exception

7. Failed payments and delays

If a payment fails:

  • the system may issue a temporary warning

  • the service may be partially restricted

  • the account may be suspended

  • new transactions may be blocked

  • access to data may be restricted

  • additional charges and administrative measures may be applied in respect of the delay

8. Chargeback and dispute (payment reversal claim and dispute) 

The user must not allow unfounded chargebacks, disputes or fraudulent payment transactions. In such cases the Company may:

  • suspend the account

  • restrict the services

  • request additional documents and confirmations

  • take legal protective measures

9. Price changes

The Company may change the following:

  • plan prices

  • limits

  • module structure

  • plan features

  • storage volume and service quotas

Such changes may take effect in the next billing cycle.

10. Promotions, discounts and trial period

  • promotional and discount campaigns are temporary

  • trial terms are determined separately

  • in cases of abuse the trial may be cancelled

  • multiple fraudulent trial accounts for the same person or business may be blocked

11. Taxes and surcharges

The user is responsible for the following:

  • VAT and other taxes

  • bank commissions

  • currency conversion costs

  • payment gateway (payment provider) deductions

  • fiscal obligations arising under local legislation

12. Contact

For questions regarding Payment and Refunds, please contact us at support@aisalespos.com  .